Life is Messy: The Story So Far

Just some reflections on burnout, emotional anguish, and bad life choices made by yours truly.

Life is Messy: The Story So Far

For some time now, I’ve wanted to publish something, but have felt at  a great loss to express the things I want to say. Often I would feel ambivalent about the subject, what voice to use, or the scope of the addressee(s).

After a long period of dragging my feet, I’ve decided that I will try to write, every day,  in a format more like a diary than a thinkpiece platform. The goal is to ultimately provide something honest, open, and intimate, where I can express a myriad of interests at length and let it clutter the pages in a minimally-edited form.

Who am I? What do I love? What are my successes and my struggles?

Who is this guy?

I’m a space cadet, 29  years old, living in San Francisco. I have a life-long obsession with computers, and have been using one since I was three years old. By the  time I was six, I was assembling my own tower.

Me, enamored with Command and Conquer: Red Alert

In my early adolescence, I fell in love with the idea that something other than Windows or macOS existed, and began researching alternative operating systems. Discovering Linux felt like a revelation to me at the time, and I proceeded to use it as a daily driver for nearly 15 years afterwards. It was a lot of fun to experiment with, and I dove into many different kinds of OSes, ranging from traditional Unix to funky microkernel systems.

The field of Computer Science in general is something that I could talk about for hours. I hope to publish an abridged history of it some day.

My exposure to Free Software (and later, Free Culture) opened me up to the idea of making things and  giving them away for free, and this is a value I hold for all of my creative output, whether it’s art, code, or media. This applies to music  just as much as it applies to videos or games. If I make something, I want to give it to the world.

Professional Experience

I’ve  been living in San Francisco for nearly three years, and hail from the  Midwest. Five years prior to moving, I worked full-time over the Internet from my home in Peoria, Illinois.

The majority of my professional experience could be described as problem-solving for grumpy  customers. This particular role is more than it seems at first glance –  it involves developing an intimate technical understanding of a given  system’s capabilities, and developing emotional opinions on how certain  parts of it work (or in many cases, don’t). In this job, I took video  calls, answered technical questions, interacted with product designers  and engineers, and project managed technical fixes.

Also, this.

The tech industry generally refers to what I do as “Customer  Success”, although the vision for what that means is highly tied to financial outcomes, leading to lots of customer metric-tracking, quarterly business reviews, and endless digging through online filing cabinets such as Salesforce.

After years of enduring this, I’m  less than enthusiastic about the business side of the role. The part of the role I like – helping customers, building knowledge, training  people, solving technical problems, and working cross-functionally – are all things that I can take to any job, because they’re part of who I am. Letting those get dwarfed by paywalls, upsells, and transactions feels pretty soul-crushing.

I’m not going to lie. I’m actually severely burned out. At some point, it becomes very easy to feel cynical about where things are going,and how things are run. For a while, you can stave off those feelings with blind optimism and hard work, but eventually, you’ll be crushed under the wheel.

It can feel as though your entire consciousness is dedicated to nothing but work, and there’s often a misalignment between the things you think are important, and what the company tells you is important instead. Things slip through the cracks, and it’s all too easy to become encumbered by performance reviews and awful conversations with inexperienced managers who are just trying to climb the ladder and look good.

I was let go about two months ago, and I can’t say that I didn’t see it coming. I’m living off what I could afford to save, which will be gone by the time I get back on my feet. For now, I’m healing.